Terrific Contract Opportunity!

Position:  Service Desk Analyst
Location: Phoenix, AZ 85034
Term: 12 Months Contract


Day-to-Day Responsibilities:
 

• Will need to be available for an eight hour shift during this time frame
• Will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls
• Supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc.
• Position is restricted to local candidates and job duties cannot be performed remotely.

Is this a good fit? (Requirements):
 

• Minimum 6 months to 1 year current working experience in an IT field 
• Experience in a call center supporting Windows 7 and 10 and Office 2013. 
• Working knowledge of customer service principles and processes
• Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
• Associate’s degree in a related field is preferred
• Strong Customer Service Skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met

If this sounds like the perfect fit, Apply Today!