IT Helpdesk Support

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Terrific 6+ months contract in Tulsa, OK for an IT Helpdesk Support. Will be resolving entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.

Day-to-Day Responsibilities:

Provide Tier 1 support primarily, and as needed and assigned Tier 2 support.
Receive and respond to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information.
Receive and coordinate, as needed, all levels of technical questions from users.
Document all user requests and enters status data from user calls into the Help Desk application; write regular reports.
Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request.
Install software, hardware, and peripheral components.
Create packages for quick install of all applications.
Maintain desktop hardware and peripherals inventory within the asset management system.
Install, maintain, coordinate telecommunications and server hardware installation and configuration under close supervision.
Maintain physical security and logical security accounts for assigned systems.
Monitors and resolve entry-level issues relating to systems, network, and security.
Perform entry-level remedial actions to correct problems.
Write clear, concise, and accurate procedural documentation, provide basic training to users on new company-provided product releases and new products.
Relocate technical equipment to and from an assigned location.

Required Qualifications:

High School Diploma or equivalent is required.
2+ years of related work experience is required.
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A+ in 6 months; MCP in 12 months.
Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.

If this sounds like the perfect fit, Apply Today!

Type: Contract

Experience: 3

Company: 2878

Reference ID: 186516

Date Posted: 07/21/2020

Start Date: 07/27/2020

End Date: 01/26/2021

Shortcut: https://opportunities.matrixres.com/Opp3jH