SCOPE
Responsible for administrating, operating, maintaining, monitoring and troubleshooting a 24X7 IT environment across multiple datacenters. Work with team members to ensure the availability, reliability and performance of a high availability global computing infrastructure.

REQUIREMENTS

• Provide technical expertise in IT infrastructure design, implementation and management.
• Microsoft Windows/VMware/Hyper-V based environment.
• Proficient at documentation including as-built, FAQ, rack elevations.
• Perform fault and performance analysis of production systems.
• Drive fault resolution and root cause analysis for critical issues.
• Analyze and resolve performance issues, capacity issues, replication and other challenges with distributed systems in a geo-disparate IT infrastructure.
• Proactively monitor, report and trend critical IT systems to ensure high availability with minimum downtime.
• Upgrade and configure system software that supports global infrastructure applications.
• Apply OS patches and upgrades on a regular basis.
• Manage and escalate cases to vendors for problem resolution.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Build tools to automate processes and operate production systems.
• Experience with ITIL or similar process frameworks.
• Participate in on-call rotation supporting systems after-hours, weekends and/or holidays.

SKILLS

• 5+ years of progressive experience with large scale enterprise infrastructure including VMware, Cisco UCS, SAN and NAS Storage, Microsoft, Linux.
• Experience operating highly-available, high volume IT environments, with emphasis on high performance and/or high capacity enterprise infrastructure.
• Security principles as related to IT infrastructure.
• Microsoft Certificate Services or other PKI systems.
• Understanding Malware prevention, response and threat mitigation.
• Experience managing WSUS infrastructure.
• Experience managing WSUS infrastructure.
• Understanding of Networking in a global IT organization.

Working knowledge of or expertise in three or more of the following:

SAN and NAS storage

VMware ESXi and vCenter

VMware HorizonView

Cisco UCS, Networking

Microsoft Server OS

Linux

MS SQL Server

PowerShell or other scripting languages

Active Directory principles and design

Understanding of Single Sign-On Systems