Terrific Long-Term Contract Opportunity with a FULL suite of benefits!

As one of the largest financial institutions in the world, our client has been around for over 150 years and is continuously innovating in todays digital age. If you want to work for a company thats not only a household name, but also truly cares about satisfying customers financial needs and helping people succeed financially, apply today.

Position: E-Commerce Consultant
Location: San Francisco CA 
Term: 12 months

Day-to-Day Responsibilities:

• Provides leadership for digital products, initiatives, or a functional area within the Digital environment.
• Leads the development and execution of highly complex digital business plans, programs and initiatives which have significant line of business, and may have impact across the Enterprise.
• These initiatives may focus on: content strategy/creation, customer experience, analytics/research or product management.
• Develops digital strategy for product/functionality/experience area, and may influence digital strategy for the business line.
• May lead a small team of more junior digital consultants or cross-functional teams in digital initiatives. 
• The primary focus for the role will be to support the day-to-day product management of implementation of digital authentication capabilities (e.g. one time passcodes / biometric) as well as expansion of these capabilities for additional use cases.
• Primary responsibilities for this role may include but are not limited to:
  • Oversee technical implementations of capabilities in the Client environment, in coordination with vendor and internal project delivery teams using Agile methodology.
  • Day-to-day product management of authentication services and enterprise authentication capabilities.
  • Relationship management of core project teams including Technology, Vendors, Product Management, Customer Experience (CX), Customer Service, Risk & Compliance, and other cross-channel Line of Business partners.
  • Subject matter expert for biometric authentication solutions including working with the vendor on implementing solutions in support of our product roadmap.
  • Consults with management on decisions of strategic core services
  • Coordinates product / service introduction, product profitability, and ensures compliance with legal, regulatory and privacy regulations, policies
  • Product management of new development Projects - Management through all phases of the Agile product management life cycle, including drafting of initial project scope documents, identification of user stories through completion of detailed specifications, and project advocacy through project completion.
• You will be responsible for identifying new opportunities, building internal and external partnerships, and driving to measurable, performance-based outcomes.
• Primary responsibilities for this role may include but are not limited to:
  • Provide consulting, facilitation and support to the managers and process owners to identify opportunities to simplify and streamline business deliverables and processes
  • Support team's proactive activities and structured early engagement initiatives to ease burden of high-demand, short response time program requirements
  • Evaluate critically the effectiveness of processes, inputs, activities and time lines related to strategic planning and performance management and drive for improvements
  • Manage the processes to ensure the Authentication team is making progress on all self-directed proactive and formalized BPM (Business Process) and SAA (Audit) activities
  • Lead efforts to ensure accurate and robust weekly and monthly updates are submitted on time
  • Coordinate and collaborate with Control Team, Independent Risk Management and  teams to ensure risk and control, business process management and self-assurance activities are known and understood and whose commitments are achieved
  • Evolving a strategic enterprise-focused business vision
  • Collaborating with enterprise business leaders and technology managers
  • Identifying, articulating and evangelizing emerging strategic opportunities
  • Staying informed of fraud, authentication trends and industry solutions.
  • Being an innovator and thought-leader
  • Building strong relationships
     

• 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
• To be successful in this role, you must be a strong team player with exceptional interpersonal skills, who thrives as a senior independent contributor, yet is able to leverage your leadership acumen to build credibility with matrixed resources in a fast-paced and constantly evolving environment.